Privacy Policy for Elevay

Last Updated: October 12, 2025

Introduction

Welcome to Elevay ("we," "our," or "us"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile learning application. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the application.

Information We Collect

Personal Information

• Account Information: Name, email address, date of birth, program of study, and address
• Profile Data: Profile picture (stored securely on our servers)
• Authentication: Login credentials and authentication tokens

Learning Data

• Course Progress: Your enrollment status, completion rates, and learning progress
• Practice Results: Scores, answers, and performance data from quizzes and practice questions
• Task Management: Personal tasks, reminders, and schedule information you create
• Game Data: Multiplayer game participation, scores, and game history

Device Information

• Device Details: Operating system, device model, brand, and device type
• Technical Data: App version, device identifiers, and performance metrics
• Push Notification Tokens: For delivering learning reminders and updates

Usage Analytics

• App Usage: How you interact with features, time spent on courses, and feature usage patterns
• Performance Data: App crashes, errors, and technical issues (anonymized)
• Issue Reports: Problem descriptions and device information when you report issues

How We Use Your Information

Essential Functionality

• Account Management: Creating and maintaining your user account
• Learning Experience: Delivering courses, tracking progress, and providing personalized content
• Task Management: Scheduling and sending reminders for your learning goals
• Game Features: Enabling multiplayer learning games and tracking scores

Learning Reminders

• Notifications: Sending task reminders, course updates, and study notifications
• Progress Updates: Informing you about course milestones and achievements

App Improvement

• Analytics: Understanding how users interact with the app to improve features
• Performance Monitoring: Identifying and fixing technical issues
• Feature Development: Using usage patterns to develop new learning tools

Marketing Communications

• Updates: Notifying you about new features and educational content
• Tips: Sending learning tips and study strategies
• Promotions: Informing you about special offers (with your consent)

Advertising

• Personalized Ads: Showing relevant advertisements to support the free app experience
• Ad Performance: Measuring ad effectiveness and user engagement

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share information in the following circumstances:

Service Providers

• Google Mobile Ads: For displaying advertisements
• Expo: For push notification services
• Analytics Providers: For app performance monitoring

Legal Requirements

• When required by law or to protect our rights
• In response to valid legal requests from authorities

Business Transfers

In connection with any merger, sale, or transfer of company assets.

Your Privacy Rights and Choices

Consent Management

You can control your privacy preferences through the app's consent settings:

• Essential Functionality: Always enabled (required for app operation)
• Learning Reminders: Toggle on/off for task and course notifications
• App Improvement: Toggle on/off for analytics and performance data
• Marketing Communications: Toggle on/off for promotional emails
• Advertising: Toggle on/off for personalized ads

Data Access and Control

• Profile Updates: Modify your personal information in the Settings tab
• Data Deletion: Request account deletion by contacting us
• Notification Preferences: Manage push notification settings in device settings

Camera Permission

The app requests camera permission for profile picture selection. This permission is only used when you choose to update your profile picture from your device's photo library.

Data Security

We implement appropriate security measures to protect your information:

• Encryption: Data is encrypted in transit and at rest
• Secure Storage: Personal information is stored on secure servers
• Access Controls: Limited access to personal data on a need-to-know basis
• Regular Updates: Security measures are regularly reviewed and updated

Data Retention

We retain your information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes
• Enforce our agreements

You can request deletion of your account and associated data at any time.

Children's Privacy

Elevay is designed for educational purposes and may be used by users of various ages. We do not knowingly collect personal information from children under 13 without parental consent. If you believe we have collected information from a child under 13, please contact us immediately.

International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data during such transfers.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by:

• Posting the new Privacy Policy in the app
• Sending you a notification through the app
• Updating the "Last Updated" date

Contact Information

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

• Email: support@elevay.online
• In-App: Use the "Report Problem" feature in the Settings tab
• Address: London, United Kingdom

Your Consent

By using Elevay, you consent to the collection and use of information as described in this Privacy Policy. You can withdraw your consent for non-essential data processing at any time through the app's consent settings.